Information We Collect
1. Personal Information
When you register for and use our App, wemay collect the following personal information:
- Identity Information: Full name, date of birth, gender, nationality
- Contact Information: Phone number, email address, residential address
- Government-Issued Identification: National Identification Number (NIN), Bank Verification Number (BVN), passport number, driver's license, or other government-issued ID document
- Financial Information: Account details, transaction history, account balances
- Biometric Data: Facial recognition data and fingerprint data (for identity verification during KYC and authentication)
- Photographs: Selfie images and ID document photos for identity verification
2.Device Information
We automatically collect certain device information when you use the App:
- Device Identifiers: Unique device ID generated for your device
- Device Details: Device names, model, brand, and manufacturer
- Operating System Information:
OS name and version(iOS/Android)
- Application Information: App version and build number
3.Location Information
With your consent, we collect:
- Geographic locaton: Latitude and Longitude cordinates (collected once during device registration for security verification)
- Location Accuracy:Precision level of location data collected
4.Network Information
We collect network-related data including:
- IP Address:Your device's Internet Protocol address
- Network Type: WiFi or cellular network status
5.Contact Information
With your explicit permission, we may access:
- Contacts: Phone numbers from your contact list(only when you chose to select a contact for airtime or data purchase)
6. Usage andAnalytic Data
How We Use Your Data
We use the collect information for the folowing purposes:
Security and Fraud Protection
- Verifying your identity during registration and login
- Detecting and preventing fraudulent activities
- Securing your account through biometric authentication
- Monitoring for suspicious activities
Service Delivery
- Processing your financial transaction
- Providing customer support
- Sending Transaction notification and alerts
- Enabling push notifications for important account updates
Regulatory Compliance
- Regulatory Compliance
- Meeting Anti-Money Laundering (AML) obligations
- Fulfilling reporting requirements to regulatory authories
- Maintaining required records for audit purposes
Service Improvement
- Analyzing app performance
- Troubleshooting technical issues
- Development new features and services
- Optimizing app functionality
Communication
- Sending service-related notifications
- Providing security alerts
- Delivering promotional communications (with your consent)
How We Share Your Information
We may share your information with the following parties
Regulatory Bodies and Government Agencies
- Centeral Bank Of Nigegiria (CBN)
- Nigeria Data Protection Bureau(NDPB)
- Financial Intelligence Unit(NFUI)
- Other regulatory authories as required by law
Identity Verfication Partners
- QoreID: For KYC identity services (BVN validation, NIN verification, facial recognition)
Service Providers
- Cloud hosting providers for data storage
- Push notification services(Onse Signal) for delivery notifications
- Payment our rights, privacy, safety, or property
- Prevent or investigate possible wrongdoing
Data Security
We implement robust security measures to protect your personal information:
Encryption:All data is Encypted in transit using TLS/SSL protocols and at rest using industry- standard encryption
Secure Storage:Sensitive data is stored in secure, encrypted storage on your device(Expo SecureStore
Biometric Authentication: Optional fingerprint and face ID authentication for enhanced security
Device Registration: Unique device identification to prevent authorized access
Organizational Measrures
- Access controls limiting who can view your data
- Regular securitry audits and assessments
- Staff training on data protection
- Incident response procedures
Data Retention
We retain your personal information for as long as
- Your account remains active
- Necessary to provide our services
- Required by applicable laws and regulations(minimum 6 years for financial records as required by CBN guidelines)
- Needed for legitimate business purposes
After these periods, your data will be securely deleted or anonymized
Your Rights
Under applicable data protection laws, you have the following rights:
Right To Access
You can request a copy of the personal information we hold about you
Right To Retification
You can request correction of inaccurate or incomplete personal information
Right to Deletion
You can request of your personal information, subject to legal retention requirements
To excercise these rights, please contact us using the information provided below
Cookies and Tracking Technologies
The App may use:
- AnalyticTools: To understand app usage pattern
- SessionTokensTo maintain your authenticated session
- Local StorageTo store preferences and improve performances
Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to view thier privacy policy
Children's Privacy
or App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with pwersonal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy inthe App
- Sending you a notification
- Displaying a prominent notice within the App
Your continued use of App after such modification constitutes your acceptance of the updated Privacy Policy
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or data practiices, please contact us:
ACE MICROFINANCE BANK LTD
Email: support@acemfb.com
Phone: 234-7063952078
Address: No.3 Daniel Aliyu Street
kwali, Abuja]
Data Protection Officer: sdaniel@acemfb.com
Content
By downloading, installing, and using this App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the App.
Regulatory Information
This App and it's services are regulated by
- Central Bank Of Nigeria(CBN)
- Nigeria Data Protection Bureau(|NDPB)
License: 247175
This Privacy Policy is effective as of January 23, 2026
